Over on Invision’s blog is an interview with Stanley Wood, a design director at Spotify. Stanley conducted a world tour and spoke with design leaders at many companies, and this conversations captures what he learned. I had the fortune of meeting him when he visited San Francisco, and Stanley shares what he took from ourContinue reading “My chat with Stanley Wood”
Category Archives: organization design
Design Your Organization as Thoughtfully as Your Products & Services (From 2017 CX Outlook)
I contributed to Kerry Bodine and Doberman’s “The 2017 Customer Experience Outlook”, a collection of 14 smart pieces about design and user experience in the coming year, with the following short essay. Design Your Organization as Thoughtfully as Your Products & Services In the six years since Forrester Research first wrote about customer journey mapsContinue reading “Design Your Organization as Thoughtfully as Your Products & Services (From 2017 CX Outlook)”
Org Design for Design Orgs 