For the kind of nerds who dig this website, I suggest visiting athenahealth’s Experience Design’s recently updated Medium site, with 5 articles related to design org matters.
Of particular note are:
- “Embedding Product Design in a Large Agile Organization“, which addresses the challenge of having ~85 designers work across >200 scrum teams while maintaining quality and not losing their minds
- “How we approach DesignOps at athenahealth”, with the different functions DesignOps fills (measurement, research at scale, and design systems), in an attempt to realize efficiencies in order to deliver in an organization where the ratios conspire against you (that whole 85 designers across over 200 scrum teams thing).
There’s good stuff here, and it’s all the better as it’s real deal (actual application of different org models and structures), recognizes initial shortcomings (they iterated on their dual-track design leadership ladder), and offers details that can help others figure out how to begin considering these approaches on their teams.