Design orgs, and the design profession, needs to get its shit together before expecting others to do so.

“He that is without sin among you, let him first cast a stone at her.” – John 8:7 How you run your design org is doing more to inhibit its potential than anything else within your company An impetus for writing Org Design for Design Orgs was a realization I had when taking over design […]

The Most Important Role In Your Design Org: Team Lead

Discussions of design leadership tend to look upward, toward the executives and directors who sit atop the organization. And while those folks are indeed important, their efforts overshadow what I’ve realized is the most impactful role in a design organization: the “lower-middle management” of the Design Team Lead. Defining Team Lead To make sure we […]

If I were to write a second edition of Org Design for Design Orgs…

It’s been about two years sinceĀ Org Design For Design Orgs came out. After having worked with it, taught it, and spoken with many design leaders and seen many design orgs, there’s a list of things I know I’d want to address if we wrote a second edition (note: no plans to do so). Make dual-track […]

Read about athenahealth’s smart, pragmatic approach to scaling design within an agile product organization

For the kind of nerds who dig this website, I suggest visiting athenahealth’s Experience Design’s recently updated Medium site, with 5 articles related to design org matters. Of particular note are: “Embedding Product Design in a Large Agile Organization“, which addresses the challenge of having ~85 designers work across >200 scrum teams while maintaining quality […]

New Team (and Role) for Big Design Orgs: Design Management (and its head)

(This post was developed with input from Kristin. Like how we wrote the whole book!) (Also, this post is very much about an idea that is a Work in Progress. I’d love feedback to help sharpen it.) Design organizations, particularly ones that grow beyond 100 or so (and definitely beyond 150), find themselves in unchartered […]