Last October, I had the privilege of speaking at the Design Leadership Summit in Toronto. It was an excellent event crammed with great material. While every session is worth viewing, here are my top picks: Though seemingly about user research, Jen Cardello’s presentation is gold for *any* design leader looking at how to establish andContinue reading “Enhance your design leadership: select videos from the 2019 Design Leadership Summit”
Category Archives: user research
Unpopular Opinion? Consider ResearchOps before Researchers
Many years ago, Jared Spool wrote about the importance of “exposure hours” for project team members: The number of hours each team member is exposed directly to real users interacting with the team’s designs or the team’s competitor’s designs. There is a direct correlation between this exposure and the improvements we see in the designsContinue reading “Unpopular Opinion? Consider ResearchOps before Researchers”
UX Research – A dedicated role, or a skill everyone develops? The answer: Yes.
Over the holiday break emerged a Twitter discussion about the role of design research. It started here: I’ve never understood the need for a specialized “design research” role. A designer should know how to collect insights about how users engage with a product or service. Additionally, a designer should be able to synthesize thoseContinue reading “UX Research – A dedicated role, or a skill everyone develops? The answer: Yes.”
Org Design for Design Orgs 