Read about athenahealth’s smart, pragmatic approach to scaling design within an agile product organization

For the kind of nerds who dig this website, I suggest visiting athenahealth’s Experience Design’s recently updated Medium site, with 5 articles related to design org matters.

Of particular note are:

  • Embedding Product Design in a Large Agile Organization“, which addresses the challenge of having ~85 designers work across >200 scrum teams while maintaining quality and not losing their minds
  • “How we approach DesignOps at athenahealth”, with the different functions DesignOps fills (measurement, research at scale, and design systems), in an attempt to realize efficiencies in order to deliver in an organization where the ratios conspire against you (that whole 85 designers across over 200 scrum teams thing).

There’s good stuff here, and it’s all the better as it’s real deal (actual application of different org models and structures), recognizes initial shortcomings (they iterated on their dual-track design leadership ladder), and offers details that can help others figure out how to begin considering these approaches on their teams.

 

Coach, Diplomat, Advocate, Architect – My talk from Leading Design

In October, I gave a new talk titled Coach, Diplomat, Advocate, Architect, where I dissect these four archetypes of the design leader, and share the difficult news that, in order to fully succeed, that design leader must embrace all of them. It’s my first new material in a couple of years, and though I ended up having to speed through it at the end (I typically put too much stuff in a new talk), I think it came out well.

Coach, Diplomat, Advocate, and Architect: The Leveraged Design Leader: Peter Merholz, Leading Design 2017 from Clearleft on Vimeo.

Pretty much every talk was worth watching. Some personal favorites include Stuart Frisby sharing his experience growing design at Booking.com from 6 to 100 (and beyond), Kim Lenox’s frank sharing of how her personal growth allowed her to become a better leader, Ben Terrett’s funny and real grappling with being the bottleneck, and Cap Watkins’ confessional on the neuroses of the design VP.

Some videos to queue up for holiday viewing!