Read about athenahealth’s smart, pragmatic approach to scaling design within an agile product organization

For the kind of nerds who dig this website, I suggest visiting athenahealth’s Experience Design’s recently updated Medium site, with 5 articles related to design org matters. Of particular note are: “Embedding Product Design in a Large Agile Organization“, which addresses the challenge of having ~85 designers work across >200 scrum teams while maintaining qualityContinue reading “Read about athenahealth’s smart, pragmatic approach to scaling design within an agile product organization”

New Team (and Role) for Big Design Orgs: Design Management (and its head)

(This post was developed with input from Kristin. Like how we wrote the whole book!) (Also, this post is very much about an idea that is a Work in Progress. I’d love feedback to help sharpen it.) Design organizations, particularly ones that grow beyond 100 or so (and definitely beyond 150), find themselves in uncharteredContinue reading “New Team (and Role) for Big Design Orgs: Design Management (and its head)”

Design Exercises are a Bad Interviewing Practice

Recruiting and hiring is among the most difficult and time-consuming aspects of a design manager’s job, and wherever they gather and share experiences, the subject of design exercises inevitably comes up. We wrote about it briefly in our book: Design Tests? A topic of some controversy within product design circles is whether candidate interviews shouldContinue reading “Design Exercises are a Bad Interviewing Practice”

Stop separating product and marketing design–how rebranding Snag showed me it’s all one design

On my personal site, http://peterme.com/, I’ve written a four-part series on how we rebranded Snagajob to Snag (Parts 1, 2, 3, 4). In the context of “org design for design orgs,” there’s a key learning worth sharing. Some context will help. Traditionally, when building internal design capabilities, companies distinguished design for marketing, which would reportContinue reading “Stop separating product and marketing design–how rebranding Snag showed me it’s all one design”

UX Research – A dedicated role, or a skill everyone develops? The answer: Yes.

  Over the holiday break emerged a Twitter discussion about the role of design research. It started here: I’ve never understood the need for a specialized “design research” role. A designer should know how to collect insights about how users engage with a product or service. Additionally, a designer should be able to synthesize thoseContinue reading “UX Research – A dedicated role, or a skill everyone develops? The answer: Yes.”

Coach, Diplomat, Advocate, Architect – My talk from Leading Design

In October, I gave a new talk titled Coach, Diplomat, Advocate, Architect, where I dissect these four archetypes of the design leader, and share the difficult news that, in order to fully succeed, that design leader must embrace all of them. It’s my first new material in a couple of years, and though I endedContinue reading “Coach, Diplomat, Advocate, Architect – My talk from Leading Design”

Have better career conversations with your design team with this levels framework

tl;dr: I’m publishing a refined Design Team Levels Framework, based on what we’ve developed for Snagajob. Use it in good health. As a design executive, one of the things I’m obsessed with is career development for my team members. We devoted a chapter to it in our book, including a levels framework which I shared in aContinue reading “Have better career conversations with your design team with this levels framework”

My chat with Stanley Wood

Over on Invision’s blog is an interview with Stanley Wood, a design director at Spotify. Stanley conducted a world tour and spoke with design leaders at many companies, and this conversations captures what he learned. I had the fortune of meeting him when he visited San Francisco, and Stanley shares what he took from ourContinue reading “My chat with Stanley Wood”

The Minimal Design Team, according to Victor Papanek

In our workshop based on the book, we discuss the range of skills that need to be brought to bear for a design team (which is more extensive than what we wrote in the book): This breadth is necessary for delivering on end-to-end service experiences that cross-channels, devices, and touchpoints. If the team doesn’t warrant having theseContinue reading “The Minimal Design Team, according to Victor Papanek”