Design Exercises are a Bad Interviewing Practice

Recruiting and hiring is among the most difficult and time-consuming aspects of a design manager’s job, and wherever they gather and share experiences, the subject of design exercises inevitably comes up. We wrote about it briefly in our book: Design Tests? A topic of some controversy within product design circles is whether candidate interviews should […]

Stop separating product and marketing design–how rebranding Snag showed me it’s all one design

On my personal site, http://peterme.com/, I’ve written a four-part series on how we rebranded Snagajob to Snag (Parts 1, 2, 3, 4). In the context of “org design for design orgs,” there’s a key learning worth sharing. Some context will help. Traditionally, when building internal design capabilities, companies distinguished design for marketing, which would report […]

UX Research – A dedicated role, or a skill everyone develops? The answer: Yes.

  Over the holiday break emerged a Twitter discussion about the role of design research. It started here: I’ve never understood the need for a specialized “design research” role. A designer should know how to collect insights about how users engage with a product or service. Additionally, a designer should be able to synthesize those […]

Coach, Diplomat, Advocate, Architect – My talk from Leading Design

In October, I gave a new talk titled Coach, Diplomat, Advocate, Architect, where I dissect these four archetypes of the design leader, and share the difficult news that, in order to fully succeed, that design leader must embrace all of them. It’s my first new material in a couple of years, and though I ended […]

Have better career conversations with your design team with this levels framework

tl;dr: I’m publishing a refined Design Team Levels Framework, based on what we’ve developed for Snagajob. Use it in good health. As a design executive, one of the things I’m obsessed with is career development for my team members. We devoted a chapter to it in our book, including a levels framework which I shared in a […]

The Minimal Design Team, according to Victor Papanek

In our workshop based on the book, we discuss the range of skills that need to be brought to bear for a design team (which is more extensive than what we wrote in the book): This breadth is necessary for delivering on end-to-end service experiences that cross-channels, devices, and touchpoints. If the team doesn’t warrant having these […]

Where should designers sit?

One of the most common questions we get when teaching our workshop, and which friend-of-the-blog Todd Dominey submitted through our contact form, is “Where should designers sit?” It’s an interesting question, because it feeds a debate where there are two positions: Designers should sit with other designers in a studio-like setting, to benefit from peer critique, and learn and […]

Design Your Organization as Thoughtfully as Your Products & Services (From 2017 CX Outlook)

I contributed to Kerry Bodine and Doberman’s “The 2017 Customer Experience Outlook”, a collection of 14 smart pieces about design and user experience in the coming year, with the following short essay. Design Your Organization as Thoughtfully as Your Products & Services In the six years since Forrester Research first wrote about customer journey maps […]